Privacy Policy

Last Updated: February 2026

At Afrishon World, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and when you make purchases from our store. We aim to be clear and transparent about how we handle your personal data and how you can exercise your rights.

1. Why we collect personal information

We collect personal information to:

  • Process and fulfil your orders (payments, delivery, returns)
  • Communicate with you about your orders, account, and support requests
  • Send marketing and promotional messages only when you have consented
  • Improve our website, products, and services, and help prevent fraud

In line with POPIA, we process personal information lawfully and only for specific purposes, and we only collect information that is necessary for these purposes.

2. What personal information we collect

Depending on how you interact with us, we may collect:

  • Contact details: name, email address, phone number, delivery address
  • Order and payment details: billing address, shipping address, and payment token (processed by our payment provider — we do not store full card details)
  • Account and service information: account details such as name, email address, and order history. If you create an account, your login credentials are handled securely by Shopify and we do not have access to your password.
  • Device and usage information: IP address, browser type, device identifiers, cookies, and analytics data
  • Optional information: product reviews, photos you share, and marketing preferences

3. How we collect personal information

We collect personal information when you create an account, place an order, sign up for our newsletter, contact customer support, use our website (cookies/analytics), or otherwise interact with Afrishon World.

4. Third parties and disclosures

To run our store, we may share personal information with service providers who process information on our behalf, such as:

  • Payment processors (to accept payments)
  • Shipping/courier partners (to deliver orders)
  • Shopify (our e-commerce platform and hosting provider)
  • Email/marketing platforms (where you have opted in)
  • Analytics providers and fraud-prevention services

We require these third parties to keep your personal information secure and only use it for the purposes we authorize.

5. Legal basis and POPIA compliance (South Africa)

We process personal information in line with POPIA and applicable laws. Depending on the situation, we may rely on legal bases such as:

  • Contract performance (to process and deliver your order)
  • Consent (for marketing communications)
  • Legitimate interests (for fraud prevention and service improvement), where appropriate

6. Your rights (access, correction, deletion, objection)

You have rights over your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, or misleading
  • Object to processing, or withdraw consent (where processing is based on consent)
  • Request deletion or destruction of records where we no longer have a lawful basis to retain them

How to exercise your rights: Email us at info@afrishonworld.co.za and include your full name, order number (if applicable), and a clear description of your request.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described above, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Where POPIA or other laws prescribe retention periods, we follow those requirements.

8. Security measures

We use reasonable organizational and technical security measures to protect your personal information (for example HTTPS, access controls, and secure hosting via Shopify). No internet transmission is 100% secure — if you suspect a security issue, please notify us immediately.

9. Cookies and tracking technologies

We use cookies and similar technologies to operate our site, analyze performance, and personalize your experience. You can manage cookie preferences through your browser settings and any cookie banner we display. If you opt out of marketing cookies, this may affect personalized marketing but will not prevent essential site functionality.

10. Minors

Our website is intended for a general audience. Purchases must be made by adults. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it.

11. International transfers

Some service providers we use may be located outside South Africa. If personal information is transferred across borders, we take reasonable steps to ensure it is protected in line with POPIA and applicable laws (for example, appropriate security and contractual safeguards).

12. Information Officer and complaints

If you have questions or a complaint about how we handle personal information, please contact our Information Officer:

Information Officer: Afrishon World Information Officer
Email: info@afrishonworld.co.za
Phone: 064 926 8109 / 071 206 7214

If we cannot resolve your complaint, you have the right to lodge a complaint with the South African Information Regulator.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the revised policy on this page and update the “Last Updated” date.

14. Contact us

If you have questions, want to exercise your rights, or have concerns about privacy, contact us:

Email: info@afrishonworld.co.za
Phone: 064 926 8109 / 071 206 7214
Support hours: Mon–Fri, 08300–17:00 (SAST); excluding public holidays; Sat, 09:00–13:00 (SAST).

Afrishon World (Pty) Ltd
Registration Number: 2025 / 563131 / 07
539 Lombard Street
206 Suiderhof
Wonderboom South
Pretoria
0084